1. General Information 1.1 These Terms and Conditions ("Terms") apply to all bookings made with Quinta Filippa ("the Hotel"), a boutique hotel operating under an Alojamento Local (AL) permit in accordance with Portuguese law. 1.2 By making a reservation at the Hotel, guests agree to be bound by these Terms. 1.3 The Hotel reserves the right to update or modify these Terms at any time. Changes will be effective upon posting to the Hotel’s website or by direct communication with guests.

2. Booking & Reservations 2.1 All bookings must be made through the Hotel’s website, authorized booking platforms, or directly via phone or email. 2.2 A valid credit card or other pre-approved payment method is required to secure a reservation. 2.3 Guests will receive a confirmation email detailing the booking dates, room type, total cost, and cancellation policy. 2.4 Special requests (e.g., dietary restrictions, accessibility needs) should be communicated at the time of booking. The Hotel will make reasonable efforts to accommodate such requests but cannot guarantee availability.

3. Check-In & Check-Out 3.1 Check-in is available from 3:00PM and check-out must be completed by 11:00AM. Early check-in and late check-out are subject to availability and may incur additional charges. 3.2 A valid government-issued identification or passport must be presented upon check-in. 3.3 Guests under the age of 18 must be accompanied by a parent or legal guardian.

4. Rates & Payment 4.1 All room rates are quoted in Euros (€) and include applicable taxes and fees, unless otherwise stated. 4.2 Payment can be made via credit card, debit card, bank transfer, or other methods as agreed upon at the time of booking. 4.3 A deposit of [Percentage]% may be required at the time of booking. The balance is payable at check-in or as specified in the booking confirmation. 4.4 Additional charges incurred during the stay (e.g., minibar, room service, spa treatments) must be settled prior to departure.

5. Cancellations & Refunds 5.1 Cancellation policies vary depending on the rate plan and dates of stay. The specific cancellation terms will be stated in the booking confirmation. 5.2 Cancellations made [X] days before arrival will be eligible for a full refund. Cancellations made within [X] days of arrival may be subject to fees up to [Percentage]% of the booking amount. 5.3 No-shows or early departures are non-refundable unless otherwise specified in the booking terms. 5.4 In cases of force majeure (natural disasters, pandemics, etc.), the Hotel will offer flexible rebooking options or a refund as required by Portuguese consumer protection laws.

6. Guest Responsibilities 6.1 Guests are responsible for maintaining the condition of the room and Hotel property during their stay. 6.2 Damages or loss caused by the guest will be charged to the guest’s payment method on file. The Hotel will notify the guest of any such charges. 6.3 Noise disturbances, inappropriate behavior, or failure to comply with Hotel rules may result in immediate removal from the property with no refund.

7. Use of Hotel Facilities 7.1 Hotel facilities (e.g., pool, spa, common areas) are available exclusively to registered guests unless otherwise specified. 7.2 Children must be supervised by a parent or guardian at all times in public areas. 7.3 Use of the Hotel’s Wi-Fi network is complimentary. Guests must not use the network for illegal activities or download copyrighted material.

8. House Rules 8.1 Smoking is prohibited in all rooms and common areas, except in designated outdoor smoking areas. 8.2 Pets are only allowed in specific pet-friendly rooms or areas as specified at the time of booking. Additional fees may apply. 8.3 Quiet hours are enforced between [Time] and [Time] to ensure a peaceful environment for all guests.

9. Liability & Insurance 9.1 The Hotel’s liability for loss, theft, or damage to guest property is limited as provided by Portuguese law. Guests are encouraged to use the in-room safe for valuables. 9.2 The Hotel is not responsible for disruptions caused by events beyond its control, including natural disasters, power outages, or public health emergencies.

10. Privacy & Data Protection 10.1 The Hotel is committed to protecting guest privacy and will process personal data in accordance with Portuguese data protection laws (GDPR). 10.2 Guest information is collected for booking, communication, and marketing purposes. Guests may opt out of marketing communications at any time. 10.3 Personal data will not be shared with third parties except as required for booking, payment processing, or by law.

11. Dispute Resolution 11.1 Any disputes arising from these Terms shall be governed by Portuguese law. 11.2 Guests may submit complaints via the official Portuguese online complaint portal (Livro de Reclamações Electrónico) as required by law. 11.3 In case of a dispute, parties will first attempt to resolve it amicably. If no resolution is found, the matter will be referred to the courts in the district where the Hotel is located.

12. Contact Information 12.1 If you have questions or concerns regarding these Terms, please contact the Hotel directly: Email: [Insert Email]
Phone: [Insert Phone Number]
Address: [Insert Hotel Address]

By confirming a reservation with the Hotel, you acknowledge and agree to these Terms and Conditions.